Privacy Policy for Pet Consultant Limited
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy, govern Pet Consultant Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Pet Consultant Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3 Shelley Farm, Shelley Lane, Romsey SO51 6AS. Our company registration number is 08611268. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. Cookies are small files of letters and numbers which are automatically placed on your device – if you agree – to help our website provide a better user experience. Cookies do not typically include identifying personal information, but may be linked to personal information which is stored about you. You may prefer to disable cookies in your browser; please be aware that if you do so, you may not be able to access some or all of this website. For more information on cookies, visit https://cookiepedia.co.uk/all-about-cookies.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website and its content are copyright of Dr Candy d’Sa - © Pet Consultant Limited 2024. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Pet Consultant Limited (trading as Dr Candy d’Sa) is a company registered in England and Wales, with company number 08611268. Our contact details are:
Business address: Unit 3 Shelley Farm, Shelly Lane, Romsey SO51 6AS
Email address: candy@petconsultant.co.uk
Telephone number: 07788 872728
Pet Consultant Limited is responsible for collecting, processing and storing personal and other information as part of providing a service, and carrying out our regular business activities.
Pet Consultant Limited manages this information in accordance with the Data Protection Act 2018, and we are registered as a Data Controller with the Information Commissioner’s Office (ICO), registration number ZA411069.
The type of personal information we collect
We collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details);
Details about the animal;
Veterinary practice details and animal’s veterinary records, including (where applicable) animal microchip identification details;
Animal insurance details where applicable;
Video and photographs of animals where relevant;
Details about how you use our website including technical data such as IP address.
How we get the personal information and why we have it
We collect personal data when you make an online enquiry via www.petconsultant.co.uk, via email or over the telephone. Most of the personal information we process is provided to us directly by you.
We may also receive personal information indirectly, from the following sources in the following scenarios:
Your veterinary practice;
[For legal cases:]
From instructing solicitors, police constabularies, local authorities or the Crown Prosecution Service;
[For child/vulnerable person fostering/adoption/kinship application cases]:
From police constabularies, local authorities, private agencies, schools.
Your personal data may be used for the following purposes:
To allow us to provide you with the service you require;
To create a profile for you on our database;
To ensure that our site content is presented to you in the most effective manner for you, and for your computer or device;
To notify you about any changes to our services;
To respond to enquiries you make about our services;
To communicate with your vet where applicable;
To communicate with your pet insurance company where applicable.
[For legal cases] To fulfil our duties to the Court in respect of Expert Witness Services in accordance with the Criminal Procedure Rules or Civil Procedure Rules.
We will not sell, lend or share your personal data to third parties for marketing purposes. Your personal data will be treated as strictly confidential and will only be shared with other professionals where relevant as above. Sharing of personal data is only done so in order to carry out a service in accordance with good practice and legal guidelines.
Legal basis for processing your data
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting candy@petconsultant.co.uk
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.
Any special category data or criminal offence data collected from you has special protection and is limited to that permissible by law.
How we store your personal information
Your information is securely stored on our company database which is not publicly accessible.
We also have in place appropriate procedures to handle any potential Personal Data Breaches, in accordance with Data Protection Legislation. Any such breaches will be reported to the relevant supervisory authority and notified to the affected data subjects where we are legally required to do so.
All stored data is digital. We keep your personal data for as long as necessary to meet the requirements for which it was collected. After this time it will be deleted.
Your data protection rights
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at candy@petconsultant.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Pet Consultant Limited, candy@petconsultant.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to our policy and future processing
This Privacy Policy was last updated on 26th March 2024 and is reviewed periodically, or upon changes to current Data Protection legislation being published in the UK.
We reserve the right to update this Privacy Policy as we require. Where appropriate, we will contact you to notify you of any changes. We request that you also refer to our website periodically to view our updated Privacy Policy.